Resonance Logic, LLC
Support — Unrush
Support for Unrush is by email. Write to us and a person will read it and reply.
Our support address is unrush@rizenhq.com.
If the link above does not open your mail app, the address is: unrush@rizenhq.com
It helps to include your iPhone model, the iOS version and the Unrush version (in Unrush: Settings → About). Please don’t send your routine unless you want to: we don’t need it.
Quick fixes
My wake-up or “leave in 5 minutes” alarm didn’t ring
- In the iPhone Settings app, go to Apps → Unrush and check that Alarms is allowed.
- In Unrush, open Settings → Mornings. It checks your alarm setup and tells you if anything is off. Test my alarm sets a real alarm 30 seconds away, so you can hear it ring with your phone locked.
- Alarms are set from tomorrow’s plan. Open Unrush once in the evening (evening prep does this) so tomorrow’s plan is ready.
- If mornings are paused (Settings → Mornings → Time off), no alarms or alerts ring until the pause ends.
I don’t get the “time’s up” alerts when my phone is locked
- In the iPhone Settings app, go to Notifications → Unrush and turn on Allow Notifications and Time Sensitive Notifications.
- If you use a Focus (like Sleep), add Unrush to its allowed apps, or allow Time Sensitive notifications in that Focus.
- Alerts are set again every time you tap Done, so they always match where you are.
The countdown isn’t on my Lock Screen
- In the iPhone Settings app, go to Apps → Unrush and turn on Live Activities.
- The Lock Screen countdown appears once you start your morning in the app.
- Low Power Mode can slow its updates; the alerts and alarms still work.
My plan looks wrong after the clocks changed
Unrush plans from your leave time on each day, so daylight-saving changes are handled. If something still looks off, open the plan, check your leave time for today, and email us what you saw.
How do I switch between Orbit, Aurora and Horizon?
In Unrush, go to Settings → Style. Everything works the same in every style, and you can switch any time.
Can I keep my step names off the Lock Screen?
Yes. In Unrush, turn on Settings → Privacy → Hide step names. The Lock Screen and alerts then say “Step 3 of 6” instead.
Privacy and your data
Turn off usage stats
In Unrush: Settings → Privacy → Share usage stats. The privacy policy lists exactly what is counted.
Get a copy of my data, or delete it
In Unrush: Settings → Your data. Export my data saves everything as a file you can keep or send. Delete my data wipes everything Unrush stores on your iPhone, and in iCloud if sync is on. More in your privacy choices.
Getting more help
Unrush is a planning tool for mornings. It isn’t medical advice and doesn’t replace care from a professional. The app has a short page, Settings → About → When to talk to a doctor, with signs that it may be worth talking to a doctor or counselor, for you or for someone you’re helping.
For parents: the same page has a part for you. A school counselor is a good first stop, and if your teen chooses to share it, their week from Unrush shows what mornings are like.